Privacy Policy



Petbery (“we”, “our” or “Petbery”) is committed to protecting the privacy of all visitors to our website and all visitors who access our website or services through any mobile application (together, “Website”). Please read the following privacy policy which explains how we use and protect your information.

By visiting and/or ordering services on this Website, you agree and, where required, you consent to the collection, use and transfer of your information as set out in this policy.




When visiting you may be asked to disclose information about yourself (name, contact, details, physical address, information about your pet). We may also collect the information you have uploaded to our website, social media or email sent directly to us. This will also apply to the use of our mobile services, including information about location, performance data about your device, carrier, IP address, mobile payment methods – as examples – unless you select to remain anonymous through your device or the website.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. will not pass any debit/credit card details to third parties.




Petbery will use your information to help you better navigate and access It will be used for our billing services, and it will help us analyze the productivity of our Subscription service so we can understand and improve it. If you have questions about your privacy preferences, please email us as we will assist you directly.

Your information may be used by us to contact you about your views on the purchase orders or Subscription and Service Booking Features and to notify you about important changes.

You have agreed (unless otherwise indicated) to allow us to contact you about services we think may be of interest to you, by SMS, email or call.

Unless indicated otherwise, you agree for us to share information with third parties, in order for us to let you know about goods and services that may be of interest to you.

If you do not want your personal information to be disclosed at any time, you can email us to let us know your revised preferences.

If you submit comments or feedback about our subscription service or website, you are consenting for us to use these comments as marketing or advertising material. However, we will only identify you by your first name, and the name of your registered city.




All personal details uploaded to Petbery for payment and purchase purposes will be held by the ‘TELR Payment Gateway’, operating as per UAE law. Please visit their website for terms and conditions.

Unless stated otherwise, our third-party affiliates may contact you (by email, SMS or call) with offers about services that may interest you.

In the event of Petbery entering into a joint venture, or being sold/merged your personal information may be transferred or disclosed to the new company and its owners.

If we are under any legal obligation (in instances of fraud protection or prevention), as per the UAE law, we may share your information.




At Petbery we will always take the necessary steps to ensure data privacy and security including through various hardware and software methodologies. However, the internet is not completely secure, and we cannot guarantee the security of any information that is disclosed online and any transmission of data is done at your own risk. And will only retain your information for as long as permitted under UAE law.

If you use a password to access, we ask that you do not disclose this to any other person, it is your responsibility to keep this password confidential. is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.




Petbery Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.




For all comments, requests and questions, please email Petbery directly at